Brooklyn
Description
About The Pacha Group
The Pacha Group is an international hospitality and entertainment company operating nightlife venues, hotels, and cultural destinations across Europe and the United States. With more than 50 years of heritage rooted in Ibiza, the Group delivers music-led experiences, hospitality, and lifestyle offerings while maintaining a commitment to sustainability, responsible operations, and community engagement.
About Pacha New York
Pacha New York is a large-scale music and nightlife venue located in Brooklyn, presenting global electronic artists, live performances, and cultural programming. As part of The Pacha Group’s international portfolio, the venue combines advanced production technology, hospitality services, and community-focused programming to create a leading destination for music and entertainment in New York City.
Position Overview
Pacha New York is seeking a dynamic and results-driven Operations Manager to oversee and elevate the day-to-day operational performance of a high-energy, luxury hospitality and entertainment venue in New York. This role requires a hands-on leader who thrives in fast-paced, late-night environments and can drive operational excellence, financial performance, compliance, and exceptional guest experiences.
Defining and directing the company’s operational strategy, providing strong leadership to a large team while establishing and embedding a culture of operational excellence. Overseeing full-cycle implementation, including rollout, team training, go-live execution, performance monitoring, post-implementation analysis, and continuous optimization.
The Operations Manager will work closely with senior leadership to ensure seamless service delivery, optimise efficiencies, and maintain the highest standards of safety, quality, and brand consistency.
Key Responsibilities
• Lead end-to-end venue operations across BOH, FOH, Guest Experience, Security, Technical, accounting reconciliation and Support functions, ensuring seamless execution during peak trading and live events.
• Act as senior operational lead on-site, driving readiness, rapid issue resolution, and adherence to SOPs and brand standards.
• Drive profitability through labour optimisation, cost control, P&L oversight, KPI tracking, forecasting, and inventory management.
• Enhance efficiency, reduce waste, and continuously improve operational performance.
• Deliver an exceptional guest experience, overseeing service recovery and maintaining strong floor presence during trading hours.
• Lead and develop department heads and teams, ensuring accountability, performance management, and a high-performance culture.
• Ensure full compliance with New York regulations, including health & safety, liquor licensing, labour laws, fire and crowd control, and incident management.
• Oversee operational planning for large-scale events and artist performances, ensuring venue and technical readiness.
• Flexible to work evenings, weekends, and late nights as required.
• Oversee and deliver comprehensive operational reporting to support transparent, consistent, and effective communication with executive leadership.
Benefits Overview
Eligible employees may receive comprehensive benefits including medical, dental, and vision insurance; paid time off; company holidays; and participation in retirement savings programs in accordance with company policy and applicable law.
Salary Range: USD 65,000 – 75,000 per year (Final compensation determined based on experience, skills, and internal equity)
An Equal Opportunity Employer
The Tribe is an equal opportunity employer, made up of over 35 nationalities and does not discriminate on the basis of race, color, creed, religion, gender/sex, actual or perceived gender nonconformity, identity, expression or presentation (including cisgender/transgender, non-binary or intersex status), actual or perceived sexual orientation, sexual and reproductive health decision, marital status, partnership status, familial status, caregiver status, pregnancy (including childbirth and related medical conditions), alienage, ancestry, national origin, citizenship or immigration status, age, mental or physical disability, military or veteran status, genetic information or predisposing genetic characteristic, arrest or conviction record, credit history, salary history, unemployment status, height, weight, status as a victim of domestic violence, sexual violence, stalking and sex offenses, or any other legally protected status. The Tribe is driven by the principles of love, connection, joy, and music, and bonded by a celebration of people and culture.
Work Authorization
Applicants must be legally authorised to work in the United States.
Minimum requirements
Qualifications
• Minimum 5+ years of senior operational management experience in hospitality, nightlife, luxury hotels, or large-scale entertainment venues.
• Strong understanding of high-volume, late-night venue operations.
• Proven experience managing multi-department teams in fast-paced environments.
• Strong financial acumen with experience managing budgets and driving profitability.
• In-depth knowledge of New York health, safety, and licensing regulations.
• Exceptional leadership, communication, and problem-solving skills.
• Calm under pressure with the ability to make decisive operational decisions.
• Tech-savvy with experience in POS systems, reporting platforms, and workforce management tools.
• Extensive expertise in the contemporary nightlife and entertainment sector, with a deep understanding of its commercial dynamics and growth potential within the NYC market.
• Highly developed analytical and operational acumen, with proven ability to make impactful real-time strategic decisions that elevate the customer experience and maximize revenue performance.
